06/28/2020 Alon S.
I've used Cuddles and Tails' cat-sitting services many times by now, for trips ranging from a few days for a few weeks, and I can't recommend them enough. I was initially wary about leaving my two pretty neurotic cats with strangers, but Suzy, Roza and Natalia have given us such incredible peace of mind whenever we're away.
They're professional, communicative, and above all, really love cats and care about the cats in their care. Plus, as a bonus, they take really good pictures, which you'll get a ton of every day in a delightful email. Seriously, we're now planning trips around their availability and I can't imagine leaving my cats with anyone else.
11/25/2019 Dresden M.
Suzy and her team are the best. I have used them for over a year and half and I have nothing but good things to say about them. I have two cats who are my life who I feel bad about leaving even when I leave for long days at work. Suzy and her team relive my guilt so much cause I know they are going to be well taken care of. The photo updates and notes are so cute. Also, they are great at being able to get me in last minute. For work I had multiple last minute overnight trips come up and they would be able to watch my babies even with a very short notice. They are the best!
7/30/2019 Jessica P.
We are so grateful for Cuddles and Tails. Suzy, the founder, is amazing, she really understands animals, and she is so on top of all communication. All of the sitters we have worked with have been wonderful--most recently Roza. We do home visits for our cat when we're away, and we so look forward to receiving email updates with lots of photos. The care provided is of the highest quality and we are able to relax and enjoy our time away from home knowing this. It is clear that the animals are the #1 priority. I feel like I have very high expectations when it comes to the care of my girl, and I've never been disappointed w C and T. I would give 6 stars if possible.
6/28/2019 Betty F.
C&T has been such a relief for me. They understand how stressful it can be to leave your pet at home while you travel, and they do an incredible job of sending you lots of pictures of your animals while also showing you pics of food amounts, medicine doses, cleaned litter boxes, etc. All the proof you need that everything is being taken care of. I can't recommend them highly enough!
11/7/2018 Kristina L.
I've been leaving my cats with Suzy and her crew for many years now, and it's always been perfect! The owner Suzy is responsive, easy to deal with, and a delight. She is extremely professional and very appreciative of her clients.
Cuddles has always done an excellent job taking care of our little guys -- they give our cats their pills, make sure they have fresh food and water and treats, and clean up their litter. Honestly, they clean up even better than I would. They also play with our cats, so our cats are relaxed and chill when we come back from trips.
But hands down the best thing about Cuddles & Tails and what sets them apart from other sitters is the communication! Each day that you're away, you get an email with an update on how your pets are doing and plenty of photos. I used to get stressed out about leaving my pets, but I no longer have to worry about it! Cuddles is the best!!!
10/30/2018 Grace B.
Cuddles & Tails has the absolute BEST customer service. Hands down. Suzy runs this business with sincerity and unparalleled attention to detail. It is clear that she takes pride in how smoothly her operation runs. Both Natalia and Roza have taken care of my kitties over the past year (+) and have been lifesavers, as I travel frequently for my job and often times have to plan trips at the last minute. They are responsive and always come to the rescue in these sticky situations. Most importantly, they take excellent care of my kitties while I am away, play with them for extended periods of time, and send lots of photos and a comprehensive email detailing how the cats are doing to ensure I'm in the know. I cannot possibly write enough to do justice to C&T's service, but I am deeply appreciative for all they've done to give me a bit more peace while I am away from home. Thank you, Suzy!
10/30/2018 Monica G.
Outstanding service and professionalism delivered with a personal touch. My husband and I have hired Cuddles and Tails twice--once for a few days and once for two weeks--for our seven-year-old cat, and both times we were very satisfied. Each day the sitter sent a comprehensive report and photos, and she brought a bag of toys, which I think our cat really enjoyed. She was very responsive to requests. We returned to a happy, non-stressed, non-neurotic cat and clean litter boxes. I highly recommend Cuddles and Tails to anyone looking for peace of mind while they are away from their pets. These folks are true pampering professionals.
10/29/2018 Leigh C.
Suzy and her team at Cuddles and Tails have been a lifesaver for me since moving to Manhattan. They are available and responsive at all hours and at a last minute's notice. Her staff are professional and caring, and get along beautifully with my temperamental cat. They leave my apartment cleaner than I had it! Could not give higher praise for this service.
10/25/2018 Kristen P.
Cuddles and tails have been a godsend since I moved to NYC with my fur babies. I travel frequently and sometimes for weeks at a time globally....even though it breaks my heart to leave them. They have always nurtured my kitties and sent lots of pics and videos to help ease my anxiety. Both sitters I've had have been not only animals lovers but also thorough at keeping up all the dishes/ meds/ etc.
I also have to travel last minute and email Suzy sometimes in the middle of the night. I always wake up knowing she provided a response. I even recently moved and it helped tremendously to know I could walk the sitter through any new changes and they could accommodate my new home. I truly appreciate their love for our animals and all the cuddles they provide. BIG thanks to Natalia and Rosanna who have taken excellent care of my princesses.
10/10/2018 Jason G.
I'm hesitant to write this review because I'd like to keep C&T my secret. Suzy has boarded my french bulldog a half dozen times over the last 2 years, and I only have praise--boarded sounds cruel, its more like pampered and spoiled. I mean, she gets to sleep in a princess bed! It's always stressful to leave my dog, but Suzy's daily summary and daily photos really take the edge off. I think what's most telling is my dog now drags me to C&T when I say Suzy. Your dog is in good hands here.
9/7/2018 Heather M.
I use C&T every time I have to board my dog and Suzy is just the most amazing woman!
I was a little nervous at first, as my 8 year old dachshund Lily, has some severe separation anxiety (I adopted her when my grandmother passed away), and the other times I had boarded her elsewhere she wouldn't eat and would stress herself out so much, she'd get sick. Suzy was so understanding and went above and beyond to make sure that Lily settled down well with her the first time I left her. I don't think anyone else has ever made Lily so happy and comfortable!
While doing the meet & greet to make sure that Lily and Suzy got along, Suzy wrote down the routine I have with her (walks, how often to feed her and how much) and then every time I have come back, she double checks if anything has changed. The dedication to keeping my diva happy and comfortable while I'm away is so much more than I could have ever expected from Suzy and I'm so appreciative!
Suzy also sends daily updates with photos of Lily hanging out and playing with any of the other dogs that are also staying there. They are always such a comfort to me and knowing that my Lily is well allows me to really enjoy my trip without worrying and that benefit is priceless! I highly recommend Suzy to anyone that is thinking of boarding their dog, I really don't think you'll find anyone better!
7/22/2018 Lis F.
We've used C&T several times over the past year cannot be any happier. It's always tough leaving our little guy and I was nervous the first time as I have never had to leave him alone. However, each day I received an comprehensive email filled with photos of a happy content Bean. This process is used each and every time they come and we have some of the best photos of Bean courtesy of Natalia! Thank you for being there for us Suzy and Natalia, you are very much appreciated.
6/20/2018 Jillian M.
I have been using Cuddles and Tails for about a year now and they have been amazing! I can always count on them for last minute trips. Suzy is quick to reply and super professional and pleasant. My cat Bubba loves Roza and I'm sure to come home to a happy kitty. Also love the daily updates and photos!
2/23/2018 Carly T.
Suzy and the Cuddles team have been taking care of our cat, Pebbles, for years now, and we could not be happier. Recently, our pet fell ill while we were away, and Suzy immediately knew something was wrong and took our cat to the vet. I'm happy to say Pebbles is back to her healthy and grumpy self; if it were not for Suzy, we might not be so fortunate. You never know when something unfortunate might happen, but with these critter loving folks, you're always in good hands.
2/12/2018 Caroline B.
My mini dachshund Biggie stays with Suzy whenever my boyfriend and I leave town, and he is always thrilled to go. He runs into her apt with such excitement that it makes us feel less guilty about leaving! Not only does Suzy take incredibly good care of him, but he also gets to play with other dogs and ends up better socialized (and exhausted) after he leaves! Suzy is truly the only person I've ever been able to trust - she loves dogs and she provides personalized attention that is unmatched. She checks in every day and always makes me feel that biggie is safe and happy. I don't know what I'd do without her!!
2/11/2018 Ashley B
I cannot say enough lovely things about Cuddles and Tails. I came to them after having a very bad experience with a previous cat sitter, and I was nervous. But Suzy and Natalia were so kind and thoughtful and THOROUGH in taking notes about my kitty, his eating schedule, his quirks (he learned how to open my fridge...on his own). They always sent plenty of cute pictures and detailed updates while I was away. Everything was clean and tidy when I got home. Natalia would even go above and beyond to bring my packages in for me. My kitty was always so happy to see her. Even when my plans changed and I had to update his visiting schedule with them, they were always able to accommodate. I'm so sad I'm moving if only because it means I'll have to find a new sitter. We'll miss you Suzy and team!
10/07/2017 Blair B.
I am so happy that I was told about Cuddles and Tails from a friend. Suzy is a true animal lover, and she treats each pet with personalized care. She understands each pet's unique needs and respects them completely. Daisy loved her time there and can't wait to go back! I've never felt more comfortable leaving Daisy with anyone before.
9/5/2017 Laurentia D.B.
Suzy provides the most loving, impeccable pet care services. My fur baby was absolutely spoiled staying with her including six walks a day, numerous toys, doggy movie night, treats, head massages, and cuddles. Within a day she had all his quirky loves figured out and catered to them beautifully. It is so hard to have to trust someone with your fur baby but I have complete peace of mind leaving him with Suzy. She is supremely organized, knowledgeable about breeds, and an obvious animal lover. When I picked him up, his love for Suzy was very evident. In fact, I query whether he wanted to come home with me at all he was so happy staying with Suzy and the other little pet companions he had. Cannot recommend Suzy more highly
7/24/2017 Megan K.
Just wanted to say, three years later and I still use Cuddles every time I go out of town! These days, Rossana looks after my antisocial cat, and she is so conscientious and reliable (and equally good at getting a pic of him each day, even when he is sulking under the bed). The whole Cuddles team is great!
We absolutely love Cuddles and Tails - we've used their cat-sitting service and our sitter Rossana follows our overly complicated (crazy cat parents) instructions to the tee and follows up with amazing photos and emails whenever she makes a visit! As others have said, Suzy coordinates everything and is in touch extremely quickly with booking/payment-related matters. Our cat Ollie is always extremely happy and relaxed when we get home, and the apartment is always spotless.
6/8/2017 Vivian D.
It's always hard to leave our three kitties behind and enjoy our travels but with the help of Suzy and her team at Cuddles and Tails, it is possible!
We've used Cuddles and Tails on three occasions and each time we were able to enjoy our short get-away knowing our fur babies were looked after. They received daily visits from their assigned care giver (Rossana, who has been a pleasure to interact with) who sent us a daily photo journal report. It's gives us peace of mind that our beloved kitties are being fed, given fresh water daily and a little bit of playtime to put them at ease.
Upon our return, all 3 kitties were at the door when we got into our apartment which was great greeting to receive! They usually are hiding when we get back from vacation and takes them a moment to acclimate to us again which makes traveling for us stressful but this time we felt very at ease upon our return. We were glad to hear from Rossana that one of our kitties was coming around and being social with her. So that makes two out of three!
We feel very comfortable with the staff Suzy has in place and aren't worried about them being in our home in our absence. We see them as professional and trustworthy and we are so glad Suzy provides this service for New Yorkers.
1/16/2017 Alexandra J.
I've been using Cuddles and Tails services for a couple years now. They are reliable, efficient and very reassuring - i wouldn't go elsewhere for pet sitting services! I love the updates and pictures of my kitty that are sent through after each visit. I know that my travels are no longer a lonely time for my cat as he looks forward to his playtime and cuddles with Rossana. Thank you Suzy & the Cuddles team for providing such an important and seamless service XXX
1/6/2017 Daniel G.
I've been using Cuddles and Tails for a few years now, and can't recommend them highly enough. It is great to have a trusted and reliable service to look after my cat. Whether it's a trip I've planned months in advance or last minute, I know I get fast responses, highly professional and extremely friendly care.
Each time I come back from vacation, I find a very happy cat in a well maintained apartment-food and litter box area spotless. I know by looking at her that she's had a great time being cared for by Suzy, Rosanna, or the others who have looked after her over the years. I am sent detailed notes and photos daily via email, and I never have to worry.
C&T is responsive, courteous, trustworthy and I'm very glad to have found them!
12/29/2016 Shawn H.
They did an excellent job of looking after my cat both times I've used their service. I love that they send pictures and check in every day. All my plants were watered and the litter box very clean. I highly recommend them and will only use them for my pet sitting needs.
12/29/2016 Leigh C.
Cuddles and Tails is the only service I trust to watch my babies. As someone with a crazy, often unpredictable work schedule, I especially appreciate their flexibility and quick, 24/7 response time. They give my cat the extra personalized TLC when I'm away, and it's been huge stress relief since working with them. They are so very lovely.
12/5/2016 Cindy F.
We been clients of Suzy for about 2.5-3yrs. We boarded our 16yr old chihuahua 3x both with Suzy and once at her Brooklyn location. Never disappoint and she has been tremendous in caring for our dog well all her clients' pets as we seen her work with them at her place and we wouldn't know what we would do without her now when we are away. Our senior has become quite rigorous in terms of an all around the clock here and Suzy has met those expectations each time and beyond. We even felt bad when we got back to hear that our dog didn't even let her sleep! but she handled it in such a caring and understanding way and never once did we worried about our dog while we were away. That was huge for us and I don't think anyone could've done that for us except Suzy. So thank you for your consistent, professional and absolutely caring service for our Mr. Bebe.
12/4/2016 John H.
Suzie is very attentive and caring of her clients pets. We have a 16 year old chihuahua with a heart murmur and separation anxiety. She was very patient and kept us updated everyday about how he is doing and how he is behaving. We started to look forward to the updates because she included photos of him along with how he's doing so we get to see him everyday!! We trust her implicitly with our dog and will definitely board with her again.
8/24/2016 MC M
Cuddles was recommended to me from a close friend, and it has made all the difference! I used to get anxious whenever I left the city and had to leave my pup overnight anywhere - I was concerned he was being mistreated at the typical doggy care places in the area. At Cuddles I know he will be well taken care of - actually, he might be better treated at Cuddles than when he's at home, just look at the pictures of the dogs in the big white canopy bed! The last time we went to Cuddles my pup got all excited when we approached the front door and ran up the stairs - a good sign that he loves the place, and I've never experienced this before at previous doggy overnight places.
A well deserved five stars :)
3/23/2016 Yang W.
Amazing!!! I can't say enough nice words about Suzy and her caring for dogs. She takes super cute pictures of our baby dog and send them everyday with an update. We feel very happy that we found her. Our dog always seems to have a fantastic time over there. I highly recommend Cuddles and feels like our dog is having his own little vacation over there!
3/9/2016 Nina B.
I know I will come back to a happy kitty when Suzy and the Cuddles and Tails team is taking care of my cat. I love the email updates with lots of pictures each visit, and I never worry when I'm away knowing my cat is in good hands!
1/27/2016 Katie M.
Cuddles and tails is a 5 star business. Honestly. Suzy and Rossana are true animal lovers and it shines through in their service. They even came to my place during the blizzard we had, caring for my sweet cat while I was away on my trip. Not only do they provide top notch and efficient service they send SO many cute playtime photos and even take custom request - for me, that's turning on the bathtub so my cat can let it drip on her head. They don't forget either :) can't recommend them enough.
1/25/2016 Meral K.
Simply the best! Since I moved to NYC more than a year ago, I tried several cat sitters and that search ended once I found Suzy and her team. The overall professionalism and the care are wonderful. I travel quite frequently so finding a reliable service was essential for me. I have two old cats who need medication and they are so shy finding or retrieving them from their hiding places is not always easy. Here I especially would like to mention Rossana, who as a magician, always manages to find them to medicate and feed them, and yes, to cuddle with them. She is one of the kindest people I met and I leave my cats to her with great trust. I get daily updates with tons of pictures that put my mind at ease when I am away. When I get back home I know they have been brushed properly, because mine are true hairballs who need daily TLC or they get these awful knots. They are always in good spirits when I get back and probably disappointed that Rossana didn't show up instead! I highly recommend their services.
1/18/2016 Dan F.
Tl;Dr; Cuddles and Tails for president.
Suzy personally took care of my 2 cats while I was away for the holidays. Each day she sent me photos of the cats and their toys, and how clean their food and litter boxes were. I getting her emails everyday and it was a relief knowing my 2 cats were well taken care of when I was on my trip.
Cuddles and Tails is the best pet sitting service and I recommend you get in touch ahead of time to make sure you secure a sitter, especially during busy times. They are popular so keep that in mind.
1/7/2016 Haley H.
Cuddles and Tails is the best pet care service I have ever encountered. Suzy and her gang love animals so I am always excited for my kitty to have some love from her when I am away. Suzy always brings toys galore and takes lots of fun pictures while I'm away so I can see what my kitty is up to. Cuddles and tails does everything - feeding, brushing, changing litter, playing and loving! They do not miss a beat!
1/2/2016 Dan F.
I can't say enough about Suzy and the Cuddles and Tails team. We used them for 2 years until we moved out of NYC and I wish we could have taken them with us. We moved to SF and every time we go on a trip, we are missing having Suzy and Team taking care of the cats.
Don't take them for granted because this level of service doesn't come around often, not only in pet services but even outside of it. My wife and I would often rave about how lucky we were to have found Suzy. Suzy loves pets, but you can also tell that she loves providing a top-notch service and runs her pet services company like a CEO who wants to make every single customer happy and goes above and beyond what is normal to please the customer. I can't tell you how rare it is to find this combination, especially when looking for pet services.
We have 3 cats and I will say a few things that made our experience with Suzy amazing and point out a few things which we valued when we were looking for pet services, that hopefully help you:
- Cuddles will first come by to your place to get acquainted with the space and your pets. She makes you feel super comfortable and you can tell Suzy&co have a huge love for pets. The people Suzy hires are also top notch. The first time she came, Suzy even gave us recommendations for the best food and litter options for our cats and we are happy we moved on to the food she recommended and you can see it in the coats of our cats.
- Cuddles will come by either 1 or 2 times a day, depending on your preference.
- Each visit is followed by a paragraph or two of notes detailing how the pets were and by 15-20 pictures of play time with the cats and pictures of clean litters, and clean food and water bowls. The background on my phone for the past year is actually one of the pictures one of Suzy's team members took of one of our cats during a visit.
- Suzy is SUPER accommodating. I can't tell you how many times we decided to go on a trip at the last minute, or decided to cancel with very little advanced notice. You can tell Suzy cares about her clients and understands the reality of travel by not charging her clients any extra for this.
- Cuddles is super professional - they will send you an invoice with all services rendered as soon as you decide to book.
- Cuddles also at times gave medicine to our cats, fed our fishes, and watered our plants.
I can't tell you how much better our trips are knowing that we would be getting pictures and details of our beloved cats.
All these points above sound simple, but Cuddles executes them very very well. We took Suzy for granted and now that we are in SF, we are very much missing her services.
12/11/2015 Lillian M.
I'm so grateful to have discovered Cuddles and Tails. Suzy and her team are extremely professional, dedicated and kind! I finally can travel with peace of mind, knowing that my princess is in excellent hands and happy.
9/12/2015 Lauren P.
Suzy is the best!!
My husband and I have brought our 1 year old french bulldog to Camp Cuddles multiple times and we can't rave about it enough! Every time our dog shows up she is greeted with open arms and she absolutely loves seeing Suzy. Since we are relatively new dog owners we were hesitant at first to leave our pup with anyone besides family but now we don't think twice to call Suzy. She sends daily emails with the cutest pictures which gives us peace of mind that she is in great hands. Suzy is extremely flexible with scheduling and loves every pet as if they were her own. I would recommend Camp Cuddles to everyone!!
7/15/2015 Allison L.
Lawrence is amazing! The best cat sitter in the city I think. He's looked after my cat twice now over the past 2 years (each time for 10 days+) and he takes the best care of her. I wouldn't leave her with anyone else at this point. The daily photos and updates he sends put me so at ease while I'm travelling and she always comes home to me in a great mood (maybe even better than before!). He takes great care to establish what each animal's needs are and accommodate them. He knows a lot about cats and their behavior and temperaments and it makes all the difference. He even went above and beyond when I had to delay my return home after a missed flight and looked after her. I cannot tell you how special he is. Plays with the cats, takes great care with their food and water needs, lots of brushing and petting. Absolutely 5 stars - I would recommend him to anyone looking for the BEST!
7/1/2015 Kim H.
Lawrence was wonderful! He came recommended by a friend, and so I knew that I could count on him to take good care of my cat while I was away. And he did not let me down! I loved all the daily photos I received while I was away and I could tell my cat was also very pleased (much less hissing upon my return than with other pet sitters!). Will definitely be reaching out for his services again!
7/6/2015 Beth B.
I recently boarded my 9 month old kitten with Suzy for 10 days and cannot say enough good things about the experience! Suzy took great care in getting to know about Chloe before her stay and stayed in great communication with me throughout - including a follow up after I returned! The space where Chloe stayed was beautiful, safe, clean, and fun, stocked full of awesome feline amenities, toys, and an exceptionally well kept environment... Such as the litter box cleaned frequently, linens and even the rug washed regularly, no outdoor shoes allowed in, fresh food and water, A/C, music, window perch, etc. I loved the daily emails and multiple pictures I received too. As a somewhat anxious kitty mom, I was thrilled to find that I literally didn't worry once about my little baby. This was far beyond worth the money, which was also incredibly reasonable compared to other less than adequate alternatives out there. Thank you Suzy and Cuddles & Tails! I'm officially a loyal fan and customer :)
6/6/2015 Allison P
Lawrence is simply fantastic :). We felt that our kitten was at home with him. Everyday Lawrence sent news and pics what made us feel closer to our pet. He is very knowledgeable and passionate about taking care of pets. We'll definitely use his services again.
5/26/2015 Nessa H.
Lawrence is amazing! I am a first time user, and was nervous about leaving my kitty alone for a long weekend. I found Cuddles and Tails through yelp, and boy were the reviews right!!! Lawrence sent me a ton of photos everyday letting my know how things were going and when I got home my cat was in the best mood. Thank you Cuddles and Tails!
3/5/2015 Berkeley R.
This recommendation is long overdue as I've been a client for nearly 2 years. But I cannot say enough amazing things about Suzy and her team! Suzy is extremely professional and accommodating and I know that she is taking the utmost care of my two little girls. Whenever we drop them off, they are SO excited to see Suzy and don't even care when I leave anymore ;) She is very careful to keep them on the same schedule that they have at home and I feel confident she is keeping them as safe as possible. She treats my dogs like part of her family and lets them cuddle on the couch with her for movie night. It's not your typical "boarding" experience. The daily email updates with photos are the best! My husband and I look so forward to our "pupdates" when on vacation! The girls have also stayed with Lawrence and had a wonderful time! And we've recently had visits from Danielle and they love her!
I would give 10 stars if I could!
3/4/2015 Erin M.
It's torture leaving your pet, but if you must go away without them, Cuddles and Tails is the best way to ease your worries. Lawrence has now cared for my cat on two separate occasions, and I could not be happier with the service. I am a worrier, and constantly thinking about everything that can go wrong while I'm gone. Lawrence was great keeping me up to date on my cat's well-being, and always patiently answering my emails. His care and attentiveness set my mind at ease while I was away. It's a relief knowing that my cat is in such capable hands while I'm gone. They are an outstanding service for anyone who (like me) may be slightly obsessive about their pets!
1/30/2015 David Z.
I leave town for a few days at least once a month, and Lawrence from Cuddles' Midtown has been coming by to check on my cat, Whisky, daily during those trips. Whisky does not give her affection easily, but Lawrence has won her over. I know that my cat and my home are in good hands. He also sends photos at the end of each visit, which are fun to see.
I definitely recommend using Lawrence for pet-sitting services.
1/1/2015 Edward C.
Amazing service from Lawrence at cuddles midtown. I requested cat sitting service last minute before the holidays and he was happily able to accommodate. He stopped by for a walk through visit to see any specific care nuance and answered all questions. During the daily visits, he emailed pictures of my cats.
I will be a repeat customer and I definitely recommend cuddles!
1/22/2015 Emily A.
Suzy was absolutely amazing with my little girl this past weekend when I was out of the country. She gave daily updates with beautiful pictures, with a fun little story about what her and my pup Remy were up too! I am soooo happy I found her and I feel totally at ease now knowing I have her to count on for any trip I take in the near future!
12/15/2014 Arielle D.
I have been a client of Suzy's for about a year now and can't say enough positive things about the service. The house is always in amazing, the kitties are always happy, and the plants - always watered! I know she is a VERY busy woman, but she has always been available even for a last minute request or a needed extension. Needless to say - she has been a LIFESAVER. Even my usually VERY shy kitties will come out to say hello for her :)
9/11/2014 Lucia C.
Lawrence is a dog whisperer! My pup (well, she's 70 lbs, but always a puppy to me!) took an immediately liking to him and I felt completely comfortable leaving her in his hands. He really loves animals, and it shows. In addition, he sent me a couple of pictures of Cleo throughout the day, which alleviating any lingering anxiety I had about leaving her in the hands of a new person for the day. I'll definitely be a repeat customer! Thanks Lawrence!
9/3/2014 Marina F.
After a few really bad experiences with pet sitters, I'm glad we finally found Suzy to take care of our two babies. One of our dogs, a Westie, has IBD and manages to eat everything you can think of (toy stuffing, advil, sandals..), so it is imperative that she stays in a clean and controlled environment. She also has tons of energy, so she needs LOTS of attention and exercise - no easy task.
We were very nervous about leaving them with Suzy for two weeks, but we were pleasantly surprised by her services - she is very professional, always available to answer our questions and, the best of all, our dogs love her and were very comfortable at her place. We're never leaving them with anyone else. Suzy also introduced us to Danielle, our dog walker, who also does an amazing job. She sends pictures after every walk, and our babies always look happy and more relaxed when we get home.
8/7/2014 Kathleen P.
Lawrence is awesome. He takes care of my cat on a regular basis when I'm traveling, responding super quickly to emails and accommodating my frequent last-minute requests and schedule changes. I get daily updates and photos of my little gal and trust that she's getting some good love and attention along with the basics. After a particularly unpleasant experience with a previous cat sitter, my faith is restored! I'd recommend these guys to anyone. Couldn't be happier.
8/5/2014 Lauren C.
I love this place! The staff is super friendly and I feel so comfortable knowing the pets are being cared for by a great staff!
8/4/2014 Monica C.
Suzy is amazing. Sends photos every visit and I know my kitten was very well taken care of and happy. Will definitely use her every time I travel.
8/2/2014 Allison L.
I almost didn't want to write this review, because I want Lawrence all to myself! However, his services deserve to be praised, so here I am.
I have a slightly neurotic cat, and, as a slightly neurotic cat owner, I was concerned about leaving him alone while I visited family out of state last year. After some serious vetting, I chose Lawrence and reserved a space for my cat to be boarded at his apartment. Lawrence gave me references without hesitation (who all had glowing things to say as well), and was flexible on drop-off/pick-up times. When I brought my cat over to his apartment, I felt like a mom dropping off her kid at camp. I had packed everything, and my cat was less than thrilled to be in this new place where he couldn't see the pigeons on his usual windowsill. Lawrence immediately put us both at ease by helping my cat acclimate in the bathroom, and going over the daily schedule with me, making sure he knew all my cat's quirks, likes and dislikes. He showed me the toys and litterbox, and eventually my cat sauntered out of the bathroom and found a favorite scratcher to lounge on. Lawrence made me feel completely comfortable leaving - I was probably more worked up than my cat, who had found a suitable window space and was falling asleep already.
Almost 10 minutes later, Lawrence sent me an email with a quick update, showing me a recent picture of my cat lounging. Throughout my time away, Lawrence continued to send updates complete with tons of pictures. He's a great cat photographer and captures some really nice shots! I also got an update on how he's eating, sleeping and playing daily.
When I got back to the city, my cat was happy, healthy and seeming to love his "vacation spot"! I have since used Lawrence's service to board my cat two additional times, and each has been just as successful and impressive. His apartment is beautiful and clean, and he gives his "guest" the run of the place - my cat loved exploring and finding fun spots to sleep and hide. I love having such a trusted service available to me, and I love that my cat gets a chance to relax and unwind in the luxury of Lawrence's apartment!
7/24/2014 Shirin S.
Cuddles and Tails is such a wonderful place to take your pet if you have to leave them with anyone. My dog is a little timid and after staying with Suzy, she has really grown to enjoy the time she spends away from us! Suzy treats every pet she cares for as if they were her own and I love the updates I receive daily when my dog stays with her! I never have to worry whenever my dog stays with her, which is a huge relief when I have to travel!
6/26/2014 Martina C.
I was really nervous about the thought of having a stranger take care of my cat, Isabelle, and being in my apartment. Requires a lot of trust but I needed an economical solution and wanted my cat to feel comfortable in her surroundings and know she would prefer to be at home. As soon as I met Suzy I felt very comfortable. She is super professional and really cares about each animal under her care. She visited Isabelle 3 times over the course of the time I was away (as we had pre-arranged) and every time she visited she sent me a wonderful update email with lots of pictures showing all of the details about Isabelle and the apartment. I felt excited to know I would be getting an update on Isabelle while I was away and knew with absolute certainty she was being well taken care-of. It was really nice coming home to all of my mail organized on my table, clean litter box area and food area and a calm cat!
I will be using Cuddles & Tails again anytime I am away! Amazing service. Thanks again Suzy!!
6/18/2014 Caroline W.
Suzy at Cuddles and Tails is both a serious cat lover and also a consummate professional.
I could tell that she had a deep affinity for animals the moment she met my cat, which is important to me because I want my kitty to get TLC when I'm away as much as I need him to be fed and watered. He is now so spoiled by her visits that I have to increase playtime just to keep him happy. Suzy sends an email after every visit with lots of photos of both my cat and the food and litter areas. She also keeps everything spotlessly clean.
Suzy also runs her business well, with clear invoices and prompt emails. In short, I highly recommend working with her. She's the best!
5/3/2014 Dana L.
The best there is!!! I would never leave my dog with anyone else! So happy that I found them:) We can now travel without worrying or feeling bad that we left her. It's literally a vacation for our dog.
I honestly cannot imagine taking my precious little frenchie anywhere other than cuddles!! it really is worth organising your trip around availability because your little furbaby cannot be in ANY better care than with Suzy...
The updates and fantastic photos everyday are such a highlight and you can rest easy knowing they are getting one on one attention and plenty of play and love. My baby always comes back freshly washed and in great shape...she goes crazy when she sees suzy with excitement!
Suzy is also amazing at any special conditions or requests needed such as allergy treatment in our case and takes extra care to stick to any special instructions and regular routines...
It makes owning a pet so much easier knowing that when you go out of town your pet is well taken care of and has such a great time! we would be lost without cuddles!
5/17/2014 Renee K
I have been a client of Suzy for about 2 years now and her service remains WONDERFUL. I want to write an update because despite her immense popularity and busy schedule, she is consistent, super professional, prompt, lovely, and takes great care of all her clients. I emailed inquiries about boarding (the boarding suite that Suzy provides is truly fit for a cat princess. It has a princess bed and plenty of room to roam around. No cage!) and she responded with detailed descriptions and pictures.
She is super responsive and responds to many of my (last-minute) requests to care for Miss Roxy almost immediately. She knows and remembers instructions that I gave her from day 1 and I never have to think about pet care as I run off to catch a flight. You cannot find better service anywhere!
4/23/2014 Grace C.
I couldn't be happier with Cuddles & Tails and Lawrence's services in the Midtown location. About a year ago, I was leaving for a week-long trip and couldn't fall back on the usual family/friends to look after my cat. Feeling anxious, I did a lot of research online and was impressed by all the glowing reviews at Cuddles & Tails. It seemed too good to be true, but it really is exactly what you'll expect.
I've left my cat for boarding with Lawrence many times now and he is always super friendly, attentive and extremely professional. My cat has grown so comfortable with Lawrence during his boarding visits. He almost seems a little disappointed to be back home with us! I love the daily email updates and pictures while I'm away and feel confident (and at ease) that my cat is in the best hands. Lawrence is amazing! If you want your pets to be looked after with great care, empathy, attention and knowledge, I highly recommend Cuddles & Tails.
1/21/2014 Hayley P.
The best pet sitting company in the city!!!
I first boarded my 6 month old kitten in a facility called The Cat Practice, and while they were great, my kitten was very shaken when I picked her up. The process of boarding and keeping her in a cage did not sit well with her. So I looked up the most recommended Pet-Sitting company on yelp and found Cuddles and Tails.
I am SO glad I did. Lawrence contacted me immediately with a detailed description of their services and daily rates. He requested we meet in person first to get better acquainted and to meet my kitten, Piper. He is very knowledgeable and has a great connection with cats and dogs, and it doesn't hurt how incredibly friendly and personable he is. I was able to ask him a variety of questions and even asked advice when it came to training Piper.
While I was away, Lawrence visited once a day. He changed the water bowl, fed Piper AND my fish, cleaned the litter box, and played with her for a half hour! I also received an email each day with photos of Piper playing and photos of the fully stocked food/water bowls just to put me at ease.
But the most amazing thing about Lawrence was how he went above and beyond. I didn't have enough cat food or cat litter for the two weeks while I was away and he graciously offered to pick some up for me on his way to work! We also had an issue where a friend of mine locked the deadbolt on my door and Lawrence was unable to get in. Luckily Lawrence was prepared for just that. He notified me immediately to let me know that Piper had enough food set out for another day or two and that the following day he would give Piper some extra attention. He's the best!
All in all I highly recommend Lawrence from Cuddles & Tails to anyone who is looking for an attentive and professional cat sitter.
1/7/2014 Leanne B.
Suzy is amazing! It puts our minds at ease knowing our cat is with her instead of at a typical kennel. We look forward to the daily emails with pictures and you can just tell she knows what she's doing and she really cares about your pet. Oh, and her house is IMMACULATE. You would never know she boards pets for a living. Can't say enough good things, highly recommend Cuddles & Tails!
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