REVIEWS

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06/28/2020 Alon S.

I've  used Cuddles and Tails'  cat-sitting services many times by now, for  trips ranging from a few  days for a few weeks, and I can't recommend  them enough. I was initially  wary about leaving my two pretty neurotic  cats with strangers, but  Suzy, Roza and Natalia have given us such  incredible peace of mind  whenever we're away.
They're professional, communicative, and above  all, really love cats  and care about the cats in their care. Plus, as a  bonus, they take  really good pictures, which you'll get a ton of every  day in a  delightful email. Seriously, we're now planning trips around their availability and I can't imagine leaving my cats with anyone else. 

11/25/2019  Dresden M.

Suzy  and her team are the  best. I have used them for over a year and half  and I have nothing but  good things to say about them. I have two cats  who are my life who I  feel bad about leaving even when I leave for long  days at work. Suzy and  her team relive my guilt so much cause I know  they are going to be well  taken care of. The photo updates and notes  are so cute. Also, they are  great at being able to get me in last  minute. For work I had multiple  last minute overnight trips come up and  they would be able to watch my  babies even with a very short notice.  They are the best! 

7/30/2019  Jessica P.

We   are so grateful for Cuddles and Tails. Suzy, the founder, is amazing,   she really understands animals, and she is so on top of all   communication. All of the sitters we have worked with have been   wonderful--most recently Roza.  We do home visits for our cat when  we're  away, and we so look forward to receiving email updates with lots  of  photos.  The care provided is of the highest quality and we are  able to  relax and enjoy our time away from home knowing this.  It is  clear that  the animals are the #1 priority. I feel like I have very  high  expectations when it comes to the care of my girl, and I've never  been  disappointed w C and T. I would give 6 stars if possible.

6/28/2019  Betty F.

C&T   has been such a relief for me. They understand how stressful it can be   to leave your pet at home while you travel, and they do an incredible   job of sending you lots of pictures of your animals while also showing   you pics of food amounts, medicine doses, cleaned litter boxes, etc.  All  the proof you need that everything is being taken care of. I can't   recommend them highly enough!

11/7/2018  Kristina L.    
I've  been leaving my cats with Suzy and her crew for many years now,  and  it's always been perfect! The owner Suzy is responsive, easy to  deal  with, and a delight. She is extremely professional and very  appreciative  of her clients.
Cuddles has always done an excellent job taking care  of our little guys  -- they give our cats their pills, make sure they  have fresh food and  water and treats, and clean up their litter.  Honestly, they clean up  even better than I would. They also play with  our cats, so our cats are  relaxed and chill when we come back from  trips.
But hands down the best thing about Cuddles & Tails and  what sets  them apart from other sitters is the communication! Each day  that  you're away, you get an email with an update on how your pets are  doing  and plenty of photos. I used to get stressed out about leaving my   pets, but I no longer have to worry about it! Cuddles is the best!!!

10/30/2018  Grace B.
Cuddles  & Tails has the absolute BEST customer service. Hands down.  Suzy  runs this business with sincerity and unparalleled attention to  detail.  It is clear that she takes pride in how smoothly her operation  runs.  Both Natalia and Roza have taken care of my kitties over the past  year  (+) and have been lifesavers, as I travel frequently for my job  and  often times have to plan trips at the last minute. They are  responsive  and always come to the rescue in these sticky situations.  Most  importantly, they take excellent care of my kitties while I am  away,  play with them for extended periods of time, and send lots of  photos and  a comprehensive email detailing how the cats are doing to  ensure I'm in  the know. I cannot possibly write enough to do justice to  C&T's  service, but I am deeply appreciative for all they've done  to give me a  bit more peace while I am away from home. Thank you, Suzy!

10/30/2018  Monica G.
Outstanding  service and professionalism delivered with a personal  touch. My husband  and I have hired Cuddles and Tails twice--once for a  few days and once  for two weeks--for our seven-year-old cat, and both  times we were very  satisfied. Each day the sitter sent a comprehensive  report and photos,  and she brought a bag of toys, which I think our cat  really enjoyed. She  was very responsive to requests. We returned to a  happy, non-stressed,  non-neurotic cat and clean litter boxes. I highly  recommend Cuddles and  Tails to anyone looking for peace of mind while  they are away from their  pets. These folks are true pampering  professionals.

10/29/2018  Leigh C.
Suzy  and her team at Cuddles and Tails have been a lifesaver for me  since  moving to Manhattan. They are available and responsive at all  hours and  at a last minute's notice. Her staff are professional and  caring, and  get along beautifully with my temperamental cat. They leave  my apartment  cleaner than I had it! Could not give higher praise for  this service.

10/25/2018   Kristen P.
Cuddles  and tails have been a godsend since I moved to NYC with my fur  babies. I  travel frequently and sometimes for weeks at a time  globally....even  though it breaks my heart to leave them. They have  always nurtured my  kitties and sent lots of pics and videos to help  ease my anxiety. Both  sitters I've had have been not only animals  lovers but also thorough at  keeping up all the dishes/ meds/ etc.
I also have to travel last  minute and email Suzy sometimes in the  middle of the night. I always  wake up knowing she provided a response. I  even recently moved and it  helped tremendously to know I could walk  the sitter through any new  changes and they could accommodate my new  home. I truly appreciate their  love for our animals and all the cuddles  they provide. BIG thanks to  Natalia and Rosanna who have taken  excellent care of my princesses.

10/10/2018   Jason G.
I'm  hesitant to write this review because I'd like to keep C&T my   secret. Suzy has boarded my french bulldog a half dozen times over the   last 2 years, and I only have praise--boarded sounds cruel, its more   like pampered and spoiled. I mean, she gets to sleep in a princess bed!   It's always stressful to leave my dog, but Suzy's daily summary and   daily photos really take the edge off. I think what's most telling is  my  dog now drags me to C&T when I say Suzy. Your dog is in good  hands  here.

9/7/2018  Heather M.
I use C&T every time I have to board my dog and Suzy is just the most amazing woman!
I  was a little nervous at first, as my 8 year old dachshund Lily, has   some severe separation anxiety (I adopted her when my grandmother  passed  away), and the other times I had boarded her elsewhere she  wouldn't eat  and would stress herself out so much, she'd get sick. Suzy  was so  understanding and went above and beyond to make sure that Lily  settled  down well with her the first time I left her. I don't think  anyone else  has ever made Lily so happy and comfortable!
While doing the meet  & greet to make sure that Lily and Suzy got  along, Suzy wrote down  the routine I have with her (walks, how often to  feed her and how much)  and then every time I have come back, she  double checks if anything has  changed. The dedication to keeping my  diva happy and comfortable while  I'm away is so much more than I could  have ever expected from Suzy and  I'm so appreciative!
Suzy also sends daily updates with photos of  Lily hanging out and  playing with any of the other dogs that are also  staying there. They  are always such a comfort to me and knowing that my  Lily is well allows  me to really enjoy my trip without worrying and that  benefit is  priceless!   I highly recommend Suzy to anyone that is  thinking of  boarding their dog, I really don't think you'll find anyone  better!

7/22/2018  Lis F.
We've  used C&T several times over the past year cannot be any  happier.  It's always tough leaving our little guy and I was nervous the  first  time as I have never had to leave him alone. However, each day I   received an comprehensive email filled with photos of a happy content   Bean. This process is used each and every time they come and we have   some of the best photos of Bean courtesy of Natalia! Thank you for  being  there for us Suzy and Natalia, you are very much appreciated.

6/20/2018  Jillian M.
I  have been using Cuddles and Tails for about a year now and they have   been amazing! I can always count on them for last minute trips. Suzy is   quick to reply and super professional and pleasant. My cat Bubba loves   Roza and I'm sure to come home to a happy kitty. Also love the daily   updates and photos!

2/23/2018  Carly T.
Suzy  and the Cuddles team have been taking care of our cat, Pebbles,  for  years now, and we could not be happier. Recently, our pet fell ill  while  we were away, and Suzy immediately knew something was wrong and  took  our cat to the vet. I'm happy to say Pebbles is back to her  healthy and  grumpy self; if it were not for Suzy, we might not be so  fortunate. You  never know when something unfortunate might happen, but  with these  critter loving folks, you're always in good hands.

2/12/2018  Caroline B.
My  mini dachshund Biggie stays with Suzy whenever my boyfriend and I  leave  town, and he is always thrilled to go.  He runs into her apt with  such  excitement that it makes us feel less guilty about leaving! Not  only  does Suzy take incredibly good care of him, but he also gets to  play  with other dogs and ends up better socialized (and exhausted)  after he  leaves! Suzy is truly the only person I've ever been able to  trust - she  loves dogs and she provides personalized attention that is  unmatched.  She checks in every day and always makes me feel that biggie  is safe and  happy. I don't know what I'd do without her!!

2/11/2018  Ashley B
I  cannot say enough lovely things about Cuddles and Tails. I came to  them  after having a very bad experience with a previous cat sitter, and  I  was nervous. But Suzy and Natalia were so kind and thoughtful and   THOROUGH in taking notes about my kitty, his eating schedule, his  quirks  (he learned how to open my fridge...on his own). They always  sent  plenty of cute pictures and detailed updates while I was away.   Everything was clean and tidy when I got home. Natalia would even go   above and beyond to bring my packages in for me. My kitty was always so   happy to see her. Even when my plans changed and I had to update his   visiting schedule with them, they were always able to accommodate. I'm   so sad I'm moving if only because it means I'll have to find a new   sitter. We'll miss you Suzy and team!

10/07/2017  Blair B.

I   am so happy that I was told about Cuddles and Tails from a friend.  Suzy  is a true animal lover, and she treats each pet with personalized  care.  She understands each pet's unique needs and respects them  completely.  Daisy loved her time there and can't wait to go back! I've  never felt  more comfortable leaving Daisy with anyone before.

9/5/2017  Laurentia D.B.
Suzy  provides the most loving, impeccable pet care services. My fur  baby was  absolutely spoiled staying with her including six walks a day,  numerous  toys, doggy movie night, treats, head massages, and cuddles.  Within a  day she had all his quirky loves figured out and catered to  them  beautifully. It is so hard to have to trust someone with your fur  baby  but I have complete peace of mind leaving him with Suzy. She is   supremely organized, knowledgeable about breeds, and an obvious animal   lover. When I picked him up, his love for Suzy was very evident. In   fact, I query whether he wanted to come home with me at all he was so   happy staying with Suzy and the other little pet companions he had.   Cannot recommend Suzy more highly

7/24/2017  Megan K.
Just  wanted to say, three years later and I still use Cuddles every  time I  go out of town! These days, Rossana looks after my antisocial  cat, and  she is so conscientious and reliable (and equally good at  getting a pic  of him each day, even when he is sulking under the bed).  The whole  Cuddles team is great!

6/4/2017  E.B
We  absolutely love Cuddles and Tails - we've used their cat-sitting   service and our sitter Rossana follows our overly complicated (crazy  cat  parents) instructions to the tee and follows up with amazing photos  and  emails whenever she makes a visit! As others have said, Suzy   coordinates everything and is in touch extremely quickly with   booking/payment-related matters. Our cat Ollie is always extremely  happy  and relaxed when we get home, and the apartment is always  spotless.

6/8/2017  Vivian D.
It's  always hard to leave our three kitties behind and enjoy our  travels but  with the help of Suzy and her team at Cuddles and Tails, it  is  possible!
We've used Cuddles and Tails on three occasions and each  time we were  able to enjoy our short get-away knowing our fur babies  were looked  after.  They received daily visits from their assigned care  giver  (Rossana, who has been a pleasure to interact with) who sent us a  daily  photo journal report.  It's gives us peace of mind that our  beloved  kitties are being fed, given fresh water daily and a little bit  of  playtime to put them at ease.
Upon our return, all 3 kitties were  at the door when we got into our  apartment which was great greeting to  receive!  They usually are hiding  when we get back from vacation and  takes them a moment to acclimate to  us again which makes traveling for  us stressful but this time we felt  very at ease upon our return.    We  were glad to hear from Rossana that  one of our kitties was coming around  and being social with her. So  that makes two out of three!  
We feel  very comfortable with the staff Suzy has in place and aren't  worried  about them being in our home in our absence.  We see them as   professional and trustworthy and we are so glad Suzy provides this   service for New Yorkers.

1/16/2017  Alexandra J.
I've  been using Cuddles and Tails services for a couple years now. They  are  reliable, efficient and very reassuring - i wouldn't go elsewhere  for  pet sitting services! I love the updates and pictures of my kitty  that  are sent through after each visit. I know that my travels are no  longer a  lonely time for my cat as he looks forward to his playtime and  cuddles  with Rossana. Thank you Suzy & the Cuddles team for  providing such  an important and seamless service XXX

1/6/2017  Daniel G.
I've  been using Cuddles and Tails for a few years now, and can't  recommend  them highly enough. It is great to have a trusted and  reliable service  to look after my cat. Whether it's a trip I've planned  months in advance  or last minute, I know I get fast responses, highly  professional and  extremely friendly care.
Each time I come back from vacation, I find a  very happy cat in a well  maintained apartment-food and litter box area  spotless. I know by  looking at her that she's had a great time being  cared for by Suzy,  Rosanna, or the others who have looked after her over  the years. I am  sent detailed notes and photos daily via email, and I  never have to  worry.
C&T is responsive, courteous, trustworthy and I'm very glad to have found them!

12/29/2016  Shawn H.
They  did an excellent job of looking after my cat both times I've used  their  service. I love that they send pictures and check in every day.  All my  plants were watered and the litter box very clean. I highly  recommend  them and will only use them for my pet sitting needs.

12/29/2016  Leigh C.
Cuddles  and Tails is the only service I trust to watch my babies. As  someone  with a crazy, often unpredictable work schedule, I especially  appreciate  their flexibility and quick, 24/7 response time. They give  my cat the  extra personalized TLC when I'm away, and it's been huge  stress relief  since working with them. They are so very lovely.

12/5/2016  Cindy F.
We  been clients of Suzy for about 2.5-3yrs. We boarded our 16yr old   chihuahua 3x both with Suzy and once at her Brooklyn location. Never   disappoint and she has been tremendous in caring for our dog well all   her clients' pets as we seen her work with them at her place and we   wouldn't know what we would do without her now when we are away. Our   senior has become quite rigorous in terms of an all around the clock   here and Suzy has met those expectations each time and beyond. We even   felt bad when we got back to hear that our dog didn't even let her   sleep! but she handled it in such a caring and understanding way and   never once did we worried about our dog while we were away. That was   huge for us and I don't think anyone could've done that for us except   Suzy. So thank you for your consistent, professional and absolutely   caring service for our Mr. Bebe.

12/4/2016   John H.
Suzie  is very attentive and caring of her clients pets. We have a 16  year old  chihuahua with a heart murmur and separation anxiety. She was  very  patient and kept us updated everyday about how he is doing and how  he is  behaving. We started to look forward to the updates because she   included photos of him along with how he's doing so we get to see him   everyday!! We trust her implicitly with our dog and will definitely   board with her again.

8/24/2016   MC M
Cuddles  was recommended to me from a close friend, and it has made all  the  difference!  I used to get anxious whenever I left the city and had  to  leave my pup overnight anywhere - I was concerned he was being   mistreated at the typical doggy care places in the area.  At Cuddles I   know he will be well taken care of - actually, he might be better   treated at Cuddles than when he's at home, just look at the pictures of   the dogs in the big white canopy bed!  The last time we went to  Cuddles  my pup got all excited when we approached the front door and  ran up the  stairs - a good sign that he loves the place, and I've never  experienced  this before at previous doggy overnight places.
A well deserved five stars :)

3/23/2016   Yang W.
Amazing!!!  I can't say enough nice words about Suzy and her caring for  dogs. She  takes super cute pictures of our baby dog and send them  everyday with an  update. We feel very happy that we found her. Our dog  always seems to  have a fantastic time over there. I highly recommend  Cuddles and feels  like our dog is having his own little vacation over  there!

3/9/2016  Nina B.
I  know I will come back to a happy kitty when Suzy and the Cuddles and   Tails team is taking care of my cat. I love the email updates with lots   of pictures each visit, and I never worry when I'm away knowing my cat   is in good hands!

1/27/2016  Katie M.
Cuddles  and tails is a 5 star business. Honestly. Suzy and Rossana are  true  animal lovers and it shines through in their service. They even  came to  my place during the blizzard we had,  caring for my sweet cat  while I  was away on my trip. Not only do they provide top notch and  efficient  service they send SO many cute playtime photos and even take  custom  request - for me, that's turning on the bathtub so my cat can  let it  drip on her head. They don't forget either :) can't recommend  them  enough.

1/25/2016  Meral K.
Simply  the best! Since I moved to NYC more than a year ago, I tried  several  cat sitters and that search ended once I found Suzy and her  team. The  overall professionalism and the care are wonderful. I travel  quite  frequently so finding a reliable service was essential for me. I   have  two old cats who need medication and they are so shy finding or   retrieving them from their hiding places is not always easy. Here I   especially would like to mention Rossana, who as a magician, always   manages to find them to medicate and feed them, and yes,  to cuddle  with  them. She is one of the kindest people I met and I leave my cats  to her  with great trust. I get daily updates with tons of pictures that  put my  mind at ease when I am away. When I get back home I know they  have been  brushed properly, because mine are true hairballs who need  daily TLC or  they get these awful knots.  They are always in good  spirits when I get  back and probably disappointed that Rossana didn't  show up instead! I  highly recommend their services.

1/18/2016   Dan F.
Tl;Dr; Cuddles and Tails for president.
Suzy  personally took care of my 2 cats while I was away for the  holidays.   Each day she sent me photos of the cats and their toys, and  how clean  their food and litter boxes were.  I getting her emails  everyday and it  was a relief knowing my 2 cats were well taken care of  when I was on my  trip.
Cuddles and Tails is the best pet sitting service and I  recommend you  get in touch ahead of time to make sure you secure a  sitter, especially  during busy times.  They are popular so keep that in  mind.

1/7/2016   Haley H.
Cuddles  and Tails is the best pet care service I have ever encountered.  Suzy  and her gang love animals so I am always excited for my kitty to  have  some love from her when I am away. Suzy always brings toys galore  and  takes lots of fun pictures while I'm away so I can see what my  kitty is  up to. Cuddles and tails does everything - feeding, brushing,  changing  litter, playing and loving! They do not miss a beat!

1/2/2016  Dan F.
I  can't say enough about Suzy and the Cuddles and Tails team. We used   them for 2 years until we moved out of NYC and I wish we could have   taken them with us. We moved to SF and every time we go on a trip, we   are missing having Suzy and Team taking care of the cats.
Don't take  them for granted because this level of service doesn't come  around  often, not only in pet services but even outside of it. My wife  and I  would often rave about how lucky we were to have found Suzy.   Suzy loves  pets, but you can also tell that she loves providing a  top-notch  service and runs her pet services company like a CEO who  wants to make  every single customer happy and goes above and beyond  what is normal to  please the customer. I can't tell you how rare it is  to find this  combination, especially when looking for pet services.
We have 3 cats  and I will say a few things that made our experience  with Suzy amazing  and point out a few things which we valued when we  were looking for pet  services, that hopefully help you:
- Cuddles will first come by to  your place to get acquainted with the  space and your pets.  She makes  you feel super comfortable and you can  tell Suzy&co have a huge love  for pets.  The people Suzy hires are  also top notch.  The first time  she came, Suzy even gave us  recommendations for the best food and litter  options for our cats and  we are happy we moved on to the food she  recommended and you can see it  in the coats of our cats.
- Cuddles will come by either 1 or 2 times a day, depending on your preference.  
-  Each visit is followed by a paragraph or two of notes detailing how  the  pets were and by 15-20 pictures of play time with the cats and  pictures  of clean litters, and clean food and water bowls.  The  background on my  phone  for the past year is actually one of the  pictures one of Suzy's  team members took of one of our cats during a  visit.
- Suzy is SUPER  accommodating. I can't tell you how many times we  decided to go on a  trip at the last minute, or decided to cancel with  very little advanced  notice.  You can tell Suzy cares about her clients  and understands the  reality of travel by not charging her clients any  extra for this.
- Cuddles is super professional - they will send you an invoice with all services rendered as soon as you decide to book.
- Cuddles also at times gave medicine to our cats, fed our fishes, and watered our plants.
 

I can't tell you how much better our trips are knowing that we would be getting pictures and details of our beloved cats.  
 

All  these points above sound  simple, but Cuddles executes them very very  well.   We took Suzy for  granted and now that we are in SF, we are very  much missing her  services.

12/11/2015  Lillian M.
I'm  so grateful to have discovered Cuddles and Tails. Suzy and her team  are  extremely professional, dedicated and kind! I finally can travel  with  peace of mind, knowing that my princess is in excellent hands and  happy.

9/12/2015   Lauren P.
Suzy is the best!!
My  husband and I have brought our 1 year old french bulldog to Camp   Cuddles multiple times and we can't rave about it enough!  Every time   our dog shows up she is greeted with open arms and she absolutely loves   seeing Suzy.  Since we are relatively new dog owners we were hesitant  at  first to leave our pup with anyone besides family but now we don't   think twice to call Suzy.  She sends daily emails with the cutest   pictures which gives us peace of mind that she is in great hands. Suzy   is extremely flexible with scheduling and loves every pet as if they   were her own. I would recommend Camp Cuddles to everyone!!

7/15/2015   Allison L.  
Lawrence  is amazing! The best cat sitter in the city I think. He's  looked after  my cat twice now over the past 2 years (each time for 10  days+) and he  takes the best care of her. I wouldn't leave her with  anyone else at  this point. The daily photos and updates he sends put me  so at ease  while I'm travelling and she always comes home to me in a  great mood  (maybe even better than before!). He takes great care to  establish what  each animal's needs are and accommodate them. He knows a  lot about cats  and their behavior and temperaments and it makes all  the difference. He  even went above and beyond when I had to delay my  return home after a  missed flight and looked after her. I cannot tell  you how special he is.  Plays with the cats, takes great care with their  food and water needs,  lots of brushing and petting. Absolutely 5 stars  - I would recommend him  to anyone looking for the BEST!

7/1/2015   Kim H.
Lawrence  was wonderful!  He came recommended by a friend, and so I knew  that I  could count on him to take good care of my cat while I was  away.  And he  did not let me down! I loved all the daily photos I  received while I  was away and I could tell my cat was also very pleased  (much less  hissing upon my return than with other pet sitters!).  Will  definitely  be reaching out for his services again!

7/6/2015  Beth B.
I  recently boarded my 9 month old kitten with Suzy for 10 days and  cannot  say enough good things about the experience! Suzy took great  care in  getting to know about Chloe before her stay and stayed in great   communication with me throughout - including a follow up after I   returned! The space where Chloe stayed was beautiful, safe, clean, and   fun, stocked full of awesome feline amenities, toys, and an   exceptionally well kept environment... Such as the litter box cleaned   frequently, linens and even the rug washed regularly, no outdoor shoes   allowed in, fresh food and water, A/C, music, window perch, etc. I  loved  the daily emails and multiple pictures I received too. As a  somewhat  anxious kitty mom, I was thrilled to find that I literally  didn't worry  once about my little baby. This was far beyond worth the  money, which  was also incredibly reasonable compared to other less than  adequate  alternatives out there. Thank you Suzy and Cuddles &  Tails! I'm  officially a loyal fan and customer :)

6/6/2015   Allison P
Lawrence  is simply fantastic :). We felt that our kitten was at home  with him.  Everyday Lawrence sent news and pics what made us feel closer  to our  pet. He is very knowledgeable and passionate about taking care  of pets.  We'll definitely use his services again.

5/26/2015  Nessa H.
Lawrence  is amazing! I am a first time user, and was nervous about  leaving my  kitty alone for a long weekend. I found Cuddles and Tails  through yelp,  and boy were the reviews right!!! Lawrence sent me a ton  of photos  everyday letting my know how things were going and when I got  home my  cat was in the best mood. Thank you Cuddles and Tails!

3/5/2015   Berkeley R.
This  recommendation is long overdue as I've been a client for nearly 2   years. But I cannot say enough amazing things about Suzy and her team!   Suzy is extremely professional and accommodating and I know that she is   taking the utmost care of my two little girls. Whenever we drop them   off, they are SO excited to see Suzy and don't even care when I leave   anymore ;)  She is very careful to keep them on the same schedule that  they have at  home and I feel confident she is keeping them as safe as  possible. She  treats my dogs like part of her family and lets them  cuddle on the  couch with her for movie night. It's not your typical  "boarding"  experience. The daily email updates with photos are the best!  My  husband and I look so forward to our "pupdates" when on vacation! The  girls have also stayed with Lawrence and had a wonderful time! And   we've recently had visits from Danielle and they love her!
I would give 10 stars if I could!

3/4/2015  Erin M.
It's  torture leaving your pet, but if you must go away without them,  Cuddles  and Tails is the best way to ease your worries.  Lawrence has  now cared  for my cat on two separate occasions, and I could not be  happier with  the service.  I am a worrier, and constantly thinking  about everything  that can go wrong while I'm gone.  Lawrence was great  keeping me up to  date on my cat's well-being, and always patiently  answering my emails.    His care and attentiveness set my mind at ease  while I was away.  It's a  relief knowing that my cat is in such capable  hands while I'm gone.   They are an outstanding service for anyone who  (like me) may be  slightly obsessive about their pets!

1/30/2015   David Z.
I  leave town for a few days at least once a month, and Lawrence from   Cuddles' Midtown has been coming by to check on my cat, Whisky, daily   during those trips.   Whisky does not give her affection easily, but   Lawrence has won her over.  I know that my cat and my home are in good   hands. He also sends photos at the end of each visit, which are fun to see.
I definitely recommend using Lawrence for pet-sitting services.

1/1/2015  Edward C.
Amazing  service from Lawrence at cuddles midtown. I requested cat  sitting  service last minute before the holidays and he was happily able  to  accommodate. He stopped by for a walk through visit to see any  specific  care nuance and answered all questions. During the daily  visits, he  emailed pictures of my cats.
I will be a repeat customer and I definitely recommend cuddles!

1/22/2015  Emily A.
Suzy  was absolutely amazing with my little girl this past weekend when I  was  out of the country. She gave daily updates with beautiful  pictures,  with a fun little story about what her and my pup Remy were  up too! I am  soooo happy I found her and I feel totally at ease now  knowing I have  her to count on for any trip I take in the near future!

12/15/2014  Arielle D.
I  have been a client of Suzy's for about a year now and can't say  enough  positive things about the service. The house is always in  amazing, the  kitties are always happy, and the plants - always watered!  I know she is  a VERY busy woman, but she has always been available  even for a last  minute request or a needed extension.  Needless to say -  she has been a  LIFESAVER.  Even my usually VERY shy kitties will come  out to say hello  for her :)

9/11/2014   Lucia C.
Lawrence  is a dog whisperer! My pup (well, she's 70 lbs, but always a  puppy to  me!) took an immediately liking to him and I felt completely  comfortable  leaving her in his hands. He really loves animals, and it  shows. In  addition, he sent me a couple of pictures of Cleo throughout  the day,  which alleviating any lingering anxiety I had about leaving  her in the  hands of a new person for the day. I'll definitely be a  repeat customer!  Thanks Lawrence!

9/3/2014  Marina F.
After  a few really bad experiences with pet sitters, I'm glad we  finally  found Suzy to take care of our two babies. One of our dogs, a  Westie,  has IBD and manages to eat everything you can think of (toy  stuffing,  advil, sandals..), so it is imperative that she stays in a  clean and  controlled environment. She also has tons of energy, so she  needs LOTS  of attention and exercise - no easy task.
We were very nervous about  leaving them with Suzy for two weeks, but we  were pleasantly surprised  by her services - she is very professional,  always available to answer  our questions and, the best of all, our dogs  love her and were very  comfortable at her place. We're never leaving  them with anyone else.  Suzy  also introduced us to Danielle, our dog walker, who also does an   amazing job. She sends pictures after every walk, and our babies always   look happy and more relaxed when we get home.

8/7/2014  Kathleen P.
Lawrence  is awesome.  He takes care of my cat on a regular basis when  I'm  traveling, responding super quickly to emails and accommodating my   frequent last-minute requests and schedule changes.  I get daily  updates  and photos of my little gal and trust that she's getting some  good love  and attention along with the basics.  After a particularly  unpleasant  experience with a previous cat sitter, my faith is restored!   I'd  recommend these guys to anyone.  Couldn't be happier.

8/5/2014   Lauren C.
I love this place! The staff is super friendly and I feel so comfortable knowing the pets are being cared for by a great staff!

8/4/2014  Monica C.
Suzy  is amazing.  Sends photos every visit and I know my kitten was  very  well taken care of and happy.  Will definitely use her every time I   travel.

8/2/2014   Allison L.
I  almost didn't want to write this review, because I want Lawrence all  to  myself! However, his services deserve to be praised, so here I am.
I  have a slightly neurotic cat, and, as a slightly neurotic cat owner, I   was concerned about leaving him alone while I visited family out of   state last year. After some serious vetting, I chose Lawrence and   reserved a space for my cat to be boarded at his apartment. Lawrence   gave me references without hesitation (who all had glowing things to  say  as well), and was flexible on drop-off/pick-up times. When I brought  my cat over to his apartment, I felt like a mom dropping  off her kid at  camp. I had packed everything, and my cat was less than  thrilled to be  in this new place where he couldn't see the pigeons on  his usual  windowsill. Lawrence immediately put us both at ease by  helping my cat  acclimate in the bathroom, and going over the daily  schedule with me,  making sure he knew all my cat's quirks, likes and  dislikes. He showed  me the toys and litterbox, and eventually my cat  sauntered out of the  bathroom and found a favorite scratcher to lounge  on. Lawrence made me  feel completely comfortable leaving - I was  probably more worked up than  my cat, who had found a suitable window  space and was falling asleep  already.
Almost 10 minutes later, Lawrence sent me an email with a  quick update,  showing me a recent picture of my cat lounging. Throughout  my time  away, Lawrence continued to send updates complete with tons of   pictures. He's a great cat photographer and captures some really nice   shots! I also got an update on how he's eating, sleeping and playing   daily.
When I got back to the city, my cat was happy, healthy and  seeming to  love his "vacation spot"! I have since used Lawrence's  service to board  my cat two additional times, and each has been just as  successful and  impressive. His apartment is beautiful and clean, and he  gives his  "guest" the run of the place - my cat loved exploring and  finding fun  spots to sleep and hide. I love having such a trusted  service available  to me, and I love that my cat gets a chance to relax  and unwind in the  luxury of Lawrence's apartment!

7/24/2014   Shirin S.
Cuddles  and Tails is such a wonderful place to take your pet if you  have to  leave them with anyone.  My dog is a little timid and after  staying with  Suzy, she has really grown to enjoy the time she spends  away from us!   Suzy treats every pet she cares for as if they were her  own and I love  the updates I receive daily when my dog stays with her!   I never have to  worry whenever my dog stays with her, which is a huge  relief when I  have to travel!

6/26/2014  Martina C.
I  was really nervous about the thought of having a stranger take care  of  my cat, Isabelle, and being in my apartment. Requires a lot of trust  but  I needed an economical solution and wanted my cat to feel  comfortable  in her surroundings and know she would prefer to be at  home. As soon as I  met Suzy I felt very comfortable. She is super  professional and really  cares about each animal under her care. She  visited Isabelle 3 times  over the course of the time I was away (as we  had pre-arranged) and  every time she visited she sent me a wonderful  update email with lots of  pictures showing all of the details about  Isabelle and the apartment. I  felt excited to know I would be getting  an update on Isabelle while I  was away and knew with absolute certainty  she was being well taken  care-of. It was really nice coming home to  all of my mail organized on  my table, clean litter box area and food  area and a calm cat!
I will be using Cuddles & Tails again anytime I am away! Amazing service. Thanks again Suzy!!

6/18/2014   Caroline W.
Suzy at Cuddles and Tails is both a serious cat lover and also a consummate professional.  
I  could tell that she had a deep affinity for animals the moment she  met  my cat, which is important to me because I want my kitty to get TLC  when  I'm away as much as I need him to be fed and watered.  He is now  so  spoiled by her visits that I have to increase playtime just to keep  him  happy.  Suzy sends an email after every visit with lots of photos  of  both my cat and the food and litter areas.  She also keeps  everything  spotlessly clean.  
Suzy also runs her business well, with clear  invoices and prompt  emails.  In short, I highly recommend working with  her.  She's the  best!

5/3/2014   Dana L.
The  best there is!!! I would never leave my dog with anyone else! So  happy  that I found them:) We can now travel without worrying or feeling  bad  that we left her. It's literally a vacation for our dog.

1/24/2014   F.H.
I  honestly cannot imagine taking my precious little frenchie anywhere   other than cuddles!! it really is worth organising your trip around   availability because your little furbaby cannot be in ANY better care   than with Suzy...
The updates and fantastic photos everyday are such a  highlight and you  can rest easy knowing they are getting one on one  attention and plenty  of play and love. My baby always comes back freshly  washed and in great  shape...she goes crazy when she sees suzy with  excitement!
Suzy is also amazing at any special conditions or  requests needed such  as allergy treatment in our case and takes extra  care to stick to any  special instructions and regular routines...
It  makes owning a pet so much easier knowing that when you go out of  town  your pet is well taken care of and has such a great time! we would  be  lost without cuddles!

5/17/2014  Renee K
I  have been a client of Suzy for about 2 years now and her service   remains WONDERFUL. I want to write an update because despite her  immense  popularity and busy schedule, she is consistent, super  professional,  prompt, lovely, and takes great care of all her clients. I  emailed  inquiries about boarding (the boarding suite that Suzy  provides is truly  fit for a cat princess. It has a princess bed and  plenty of room to  roam around. No cage!) and she responded with  detailed descriptions and  pictures.
 

She is super responsive and  responds to many of my  (last-minute) requests to care for Miss Roxy  almost immediately. She  knows and remembers instructions that I gave  her from day 1 and I never  have to think about pet care as I run off to  catch a flight. You cannot  find better service anywhere!

4/23/2014  Grace C.
I  couldn't be happier with Cuddles & Tails and Lawrence's services  in  the Midtown location. About a year ago, I was leaving for a  week-long  trip and couldn't fall back on the usual family/friends to  look after my  cat. Feeling anxious, I did a lot of research online and  was impressed  by all the glowing reviews at Cuddles & Tails. It  seemed too good to  be true, but it really is exactly what you'll  expect.
 

I've left  my cat for boarding with  Lawrence many times now and he is always super  friendly, attentive and  extremely professional. My cat has grown so  comfortable with Lawrence  during his boarding visits. He almost seems a  little disappointed to be  back home with us! I love the daily email  updates and pictures while  I'm away and feel confident (and at ease)  that my cat is in the best  hands. Lawrence is amazing! If you want your  pets to be looked after  with great care, empathy, attention and  knowledge, I highly recommend  Cuddles & Tails.

1/21/2014  Hayley P.
The best pet sitting company in the city!!!
I  first boarded my 6 month old kitten in a facility called The Cat   Practice, and while they were great, my kitten was very shaken when I   picked her up.  The process of boarding and keeping her in a cage did   not sit well with her.  So I looked up the most recommended Pet-Sitting   company on yelp and found Cuddles and Tails.  
I am SO glad I did.   Lawrence contacted me immediately with a detailed  description of their  services and daily rates.  He requested we meet in  person first to get  better acquainted and to meet my kitten, Piper.   He is very  knowledgeable and has a great connection with cats and  dogs, and it  doesn't hurt how incredibly friendly and personable he is.  I was able to  ask him a variety of questions and even asked advice  when it came to  training Piper.  
While I was away, Lawrence visited once a day.  He  changed the water  bowl, fed Piper AND my fish, cleaned the litter box,  and played with  her for a half hour!  I also received an email each day  with photos of  Piper playing and photos of the fully stocked food/water  bowls just to  put me at ease.  
But the most amazing thing about  Lawrence was how he went above and  beyond.  I didn't have enough cat  food or cat litter for the two weeks  while I was away and he graciously  offered to pick some up for me on  his way to work!  We also had an issue  where a friend of mine locked  the deadbolt on my door and Lawrence was  unable to get in.  Luckily  Lawrence was prepared for just that.  He  notified me immediately to let  me know that Piper had enough food set  out for another day or two and  that the following day he would give  Piper some extra attention. He's  the best!
All in all I highly  recommend Lawrence from Cuddles & Tails to  anyone who is looking for  an attentive and professional cat sitter.

1/7/2014   Leanne B.
Suzy  is amazing! It puts our minds at ease knowing our cat is with her   instead of at a typical kennel. We look forward to the daily emails  with  pictures and you can just tell she knows what she's doing and she   really cares about your pet. Oh, and her house is IMMACULATE. You would   never know she boards pets for a living. Can't say enough good things,   highly recommend Cuddles & Tails!